Delivery
Pack & Post is a flat $30 to anywhere in Australia, and free on orders over $300. Most orders arrive within [3–7] business days.
Pay on pickup
Some pieces can be reserved online and paid for when you collect. Look for “Pay on pickup available” on the product page. The option appears at checkout when every item in your bag has it. We hold reservations for 7 days.
Returns
Change of mind
If you change your mind about a full-price Classwear or Balletcore item, you can return it within 14 days of receiving it for a refund or exchange. It needs to be unworn, unwashed and in its original condition, with any tags and packaging. Change-of-mind refunds have a $15 administration fee deducted.
Sale items can’t be returned or refunded for change of mind.
For hygiene reasons we can’t accept change-of-mind returns on tights, leotards or hair accessories once they’ve been opened or tried on.
Costumes
Preloved costumes and costume sets are one-of-a-kind pieces. We describe and photograph each one carefully, including any marks or repairs, so please check the photos and sizes before you buy. We don’t offer change-of-mind returns on costumes, or on anything that has been altered, worn for a performance or picked up in person.
If you have a question about fit or condition, send us a message before you order and we’ll answer as best we can.
How to return something
- Contact us with your order number and what you’d like to return, before you send anything back.
- Post the item back to the address we give you. For change-of-mind returns, return postage is your cost, and we recommend a tracked service.
- Once it arrives and we’ve checked it, we’ll refund you to your original payment method, usually within 5 business days. For change-of-mind returns we deduct the $15 administration fee, and the original Pack & Post charge isn’t refunded.
Faulty or not as described
If something arrives faulty, damaged, or not as described, please contact us as soon as you can and include a photo. We’ll arrange a repair, replacement or refund in line with the Australian Consumer Law.
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that can’t be excluded, and you’re entitled to a remedy if an item has a major failure or isn’t as described.