These terms apply when you buy from House of Ballet at houseofballet.com.au. By placing an order you agree to them. Please read them alongside our Delivery & returns page.
Who we are
We trade as House of Ballet, ABN 51968187854, and our administrative office is located in Belgrave South, Victoria. You can reach us through our contact form.
Prices and payment
All prices are in Australian dollars and include GST where it applies. Pack & Post is added at checkout unless your order qualifies for free postage.
Card payments are processed securely by Stripe. Your card details go straight to Stripe and never reach this website. Payment is taken in full when you place a card order.
We check our prices carefully, but if an item is listed at a clearly incorrect price we may cancel the order and refund you in full, and we’ll let you know.
Your order
When you place an order you’ll receive an email confirming it. A contract is formed when we accept and dispatch your order, or confirm your pickup reservation.
Many of our pieces, including all preloved costumes, are one of a kind. If an item sells before your order is processed, we’ll refund you in full and let you know straight away.
Pay on pickup
Selected items can be reserved online and paid for when you collect from Belgrave South, VIC. We’ll contact you to arrange a time and send the pickup address. Reservations are held for 7 days. If we can’t reach you or you don’t collect within that time, the reservation lapses and the item goes back on sale.
Prices for pickup orders paid in cash may be negotiated at the time of collection. Card orders placed online are charged at the listed price.
Delivery
We post to addresses within Australia only. Delivery times are estimates and can be affected by the carrier. Once an order is handed to the carrier, we’ll help you track it, but responsibility for loss or damage in transit passes to you on delivery to the address you gave us. Please make sure your address is correct.
Preloved costumes
Preloved costumes have been worn before. Each has been cleaned and repaired, and we describe and photograph any notable marks or wear. Sizes are given as a guide, and costumes may fit differently from modern retail sizing. Costume sets are sold as complete sets and can’t be split.
Returns and refunds
Returns are handled as set out on our Delivery & returns page. In short: change-of-mind returns are accepted on full-price Classwear and Balletcore within 14 days, less a $15 administration fee. There are no change-of-mind refunds on sale items or costumes.
Our goods come with guarantees that can’t be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn’t amount to a major failure.
Liability
To the extent permitted by law, and apart from the guarantees above, we aren’t liable for indirect or consequential loss arising from your use of our products or this website. Where our liability can be limited, it’s limited to replacing the goods, or refunding what you paid for them.
Your information
We use the details you give us only to process your order, arrange delivery or pickup, and reply to your messages. See our Privacy page for more.
Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.
Governing law
These terms are governed by the laws of Victoria, Australia.
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